Question What is the estimated delivery time for my order?
AnswerUpon receiving your order,  please allow 3-5 business days for your items to be shipped and delivered. Keep in mind that delivery times are dependent on the destination.
Question Which Postal Services do you use to deliver parcels?
AnswerOur courier partners are currently Speedex Courier and ELTA Courier.
Question What are the Shipping and Handling costs?
AnswerShipping to Greece:The standard shipping fee for deliveries in Greece is 2.00€. For cash payment upon delivery an additional fee of 2.00€ will be charged. For orders over 50.00€ shipping is FREE.

International Shipping:Orders are delivered via Priority Mail using the Greek Postal Services and the shipping fee is 7.00€. Please note that orders outside the E.U. may be subject to import charges. Please check with your customs office before ordering. Gio Dreveli Lashes accepts no responsibility for any charges or fees applied.

 

IMPORTANT NOTE:

Cash on Delivery option is only available for orders within Greece.

Shipping of our items to China is not possible due to the strict regulations prohibiting cruelty-free products that are not tested on animals to be sold in the country.

Question Which payment methods do you accept?
AnswerWe currently accept the following payment methods:

Cash Payment upon Delivery (valid for orders within Greece)

Debit and Credit Cards

Paypal

Question ΜΕ ΠΟΙΟ ΤΡΟΠΟ ΜΠΟΡΩ ΝΑ ΠΛΗΡΩΣΩ ΤΗΝ ΠΑΡΑΓΓΕΛΙΑ ΜΟΥ;
AnswerΜε αντικαταβολή (μόνο για αποστολές εντός Ελλάδας)

Με χρεωστικές – πιστωτικές κάρτες

Με Paypal

You can also pay by deposit into a company bank account (details below). Please forward a copy of the deposit slip to info@giodreveli.grto avoid any delays in processing and delivering your order.

Alpha Bank Account IBAN: GR1201403850385002002001540

We strongly recommend you to use the field “Message to Beneficiary/ Reason” to provide us with your Order Number / Customer Details to confirm the payment.

Question Can I cancel an order?
AnswerAll orders can be cancelled, provided that they have not been sent. If you wish to cancel your order, please e-mail us at info@giodreveli.gr within 24 hours to notify us for your intent to return Your email should contain “Order Cancellation” & your Order Number in the subject line.
Question Can I modify an order?
AnswerUnfortunately, after placing an order, it can’t be amended. You can only cancel your order withing 24 hours after placing it, following the process stated above.
Question Can I return a purchased and delivered item and exchange it with another?
AnswerWe only accept returns of faulty items, given that they are in their original packaging and in an unused condition. Please note that all goods are carefully inspected to ensure top quality before leaving our offices.
Question How can I use a Promotion Code / Discount Coupon?
AnswerIn order to use a Promo Code or Coupon, you should be a registered member of the e-shop. Log in to your account and enter your code in the Promo Code Box during checkout. Please pay special attention to enter the code EXACTLY as it was given to you. Codes are valid for certain products, so make you sure you check them before checkout. Coupons / Promo Codes do not apply in discount products where the discount exceeds the value of the coupon/code. All codes have certain expiration dates. Please make sure your code is valid before using. Each Promo Code / Coupon can be used only once per order.
Question I am a professional and I am interested in re-selling your products. How can I contact you?
AnswerFor any business or wholesale inquiries, please contact us at info@giodreveli.gr
Question Is eyelash adhesive included in my order?
AnswerSince we do not produce an eyelash adhesive, we do not provide one with our lashes. However, we do recommend Giota’s favorite lash adhesive -You will find in the Instructions and “How-to” leaflet you will receive with your package.
Question How many times can I use a pair of lashes?
AnswerOur lashes are made to be used multiple times – they can last up to 25 – 30 wears, if instructions of use and care are properly followed.
Question What are the lashes made of?
AnswerΕίναι χειροποίητες, φτιαγμένες σε ένα μικρό εργοστάσιο της Κίνας, οικογενειακή επιχείρηση, και οι πρώτες ύλες τους είναι cruelty free faux mink, Κορεάτικο μετάξι και κάποιες έχουν φυσική τρίχα. Επίσης, δεν πωλούνται στην Κίνα.
Question Are the lashes hypoallergenic?
AnswerYes, our lashes are made with top-quality, hypoallergenic materials.
Question In what ways can I communicate with you?
AnswerFor any questions, business inquiries or general queries, you can email us at info@giodreveli.grwhile for seminars and other makeup services, please use gio@giodreveli.gr

Question How can I participate in a Makeup Masterclass /S eminar or be informed about scheduling, availability and costs?
AnswerTo participate in a masterclass or book any makeup service, you can email us at gio@giodreveli.grand we’ll reach out to you within 48 hours.

Our makeup classes are provided either one by one or in small groups of 2-3 persons – professionals or beginners. There is a waiting list for beginners and group lessons. A Certificate of Completion or an Advanced Professional Certificate will be given to all attendees.

Question How can I book a Makeup Appointment?
AnswerTo book an appointment, email us at gio@giodreveli.grand withing 48 hours we will inform you on availability and our price packages.
Question How can I learn about any updates, news, just-ins, discounts or promotions offered in your website?
AnswerYou can subscribe to out newsletter so that you will be the first to know about our new products, launches, latest campaigns, promo codes and many, many useful tips about your lashes!